Shipping

SIABAN currently ships within Australia AND THE UNITED STATES, using standard Australia Post (AND INTERNATIONAL STANDARD). This registered service can be tracked at www.auspost.com.au/track.

Orders placed for items currently in stock will be  shipped on the day that complete payment is received wherever possible, or the next business day.

SIABAN is not PERSONALLY responsible for any delays caused by Australia Post.

Payment

All payments are processed via STRIPE – a platform used to process credit card transactions online.

The initial STRIPE transaction incurs a 7-day processing perIOD, which may affect the dispatch of your purchase.

GST

All product prices are inclusive of GST.

Returns and Exchanges

Returns or exchanges are accepted by siaban, with the following terms and conditions:

Returns or exchanges will only be accepted within 14 days of shipment. Returns or exchanges will not be accepted outside of this time period.

All items returned or exchanged must be in original condition, and must not have been worn, altered or washed.

To return or exchange an item, please email: info@siaban.com.au with the relevant information, and await confirmation before further action.

siaban will not be responsible for covering the shipping costs of returning said item.

Once the returned item has been checked and in sellable condition, an exchange or refund will be processed. This will be confirmed via email.

Refunds, of the purchase price only, will be refunded to the original card used for purchase, within 5-7 working days.

siaban is not responsible for the loss of return garments.

Faulty Items

If you receive an item that is not in perfect condition, please contact us immediately through email info@siaban.com.au

from there we will negotiate the terms and conditions of the faulty item and It will be requested that the item be returned for inspection. If the item cannot be repaired or replaced, you will receive a full refund for the item, and the cost of postage.

Customer Privacy Policy

SIABAN is committed to providing you with the best possible customer service experience. SIABAN is bound by the Privacy Act 1988 (Cth), which sets out a number of principles concerning the privacy of individuals.

siaban strongly believes in customer privacy, and will not ever share, sell or trade customer information. At siaban we operate business in accordance with Australian privacy law.

Information collected by siaban when purchasing items and/or registering to our mailing list may be used to advise you of information relating to siaban, and for business operation purposes.

Information gathered is protected by security operations and precautionary measures.

Financial transactions are operated by STRIPE and are never viewed, recorded or stored.